Retail Supervisor - Beauty

Our client is a one-stop wellness brand. They're looking for a Store Supervisor / Key Holder to support the Store Manager in delivering an exceptional customer experience, driving commercial performance, and ensuring operational excellence.

As a key holder, this role carries responsibility for opening and closing the store and supporting the team during trading hours.

Their flagship store is based in Westfields, White City.

Salary: 30K

Customer Experience & Brand Ambassadorship

• Deliver an outstanding, warm and educational customer experience at all times
• Act as a true brand ambassador, confidently explaining ingredients, routines and benefits
• Support the team in offering personalised advice and building trust with customers
• Ensure the store consistently reflects the brands visual merchandising and service standards

Team Support & Leadership

• Support the Store Manager in motivating, coaching and developing the store team
• Lead shifts with confidence, setting the pace and energy on the shop floor
• Support onboarding and training of new team members, particularly on product knowledge and routines
• Act as a first point of contact for the team during shifts, resolving issues with professionalism and care

Commercial Performance

• Support the achievement of store KPIs including sales, ATV, UPT, CRM and conversion
• Actively encourage selling of routines, hero products and seasonal launches
• Identify opportunities to improve performance and feedback insights to the Store Manager
• Support in-store events, workshops and brand activations

Operations & Key Holder Responsibilities

• Open and close the store in line with company procedures
• Ensure cash handling, till operations and end-of-day processes are followed accurately
• Support stock management including deliveries, replenishment and stock accuracy
• Ensure health & safety, security and operational standards are maintained at all times

Communication & Collaboration

• Ensure clear communication between store team and management
• Cascade key messages, promotions and new product information to the team
• Provide regular feedback on customer insights, product feedback and team needs

What you’ll bring

• Previous retail experience in a supervisory or senior sales role, ideally within beauty, wellness, or premium retail.
• Strong operational and organisational skills — you love keeping things running like clockwork.
• Confidence in cash handling, stock control, and health & safety practices.
• Ability to lead by example and motivate a diverse team.
• A commercial mindset: you understand how operations impact sales and service
• Excellent problem-solving skills and calmness under pressure.
• Confident using Excel
• Service-minded with excellent communication skills
• Customer-focused and satisfaction-driven in every interaction
• Flexible and adaptable, always ready to meet evolving store needs